Every field eventually reaches a moment when one of its founding figures begins speaking in a different register. Not necessarily a different idea. A different tone.

Recently, the usability pioneer Jakob Nielsen published a long reflection on AI and the future of UX work. On the surface, it reads like a technical forecast. AI coding is accelerating. Design tools are improving. Exponential scaling will smooth out today’s weaknesses. The familiar workflow of usability engineering (i.e., manual testing, heuristic evaluation, iterative design) may soon be automated away.

Global leaders deal with chaotic and changing situations, often filled with tension and conflict, which can make people feel excluded and prevent #community building. Two disparate yet connected fields grapple with the continued emergence of ethical dilemmas: #Technology and #AI, and #DEI. As much as we think these fields aren’t related, how we manage #conflict, check our assumptions, and navigate connection is what creates the path forward.