The Prepared Mind: Skills v States

July 2, 2019

To tackle the wicked problems of our present and future, we need to embrace a strange, counter-intuitive irony: as organizations across all sectors continue to create and adopt technologies like artificial intelligence, employees need to stay relevant by increasing their subjective intelligence.

My research on master craftsmen and how they gain mastery might be the place to seek initial solutions. One way to do that is to increase self-awareness with your inner experience. As you learn to manage your feelings, you clear the way to develop a greater feel for your work.

Living and working with Craft is about being confident in your vision, knowing how to get there, and what it will do for your life. Most of us focus on the how—those more tangible skills that map where we need to be.

Because the idea of mission and fulfillment are more ethereal—they require a bit of a leap of faith. In the space between hard skills and soft skills lies the unknown. In the unknown is where a whole spectrum of emotions from excitement to anxiety reside.

When we are confronted by emotions that trouble us we reach for the concrete. We focus on the result.

For example, constructive self-talk is the skill to mastering a state of confidence in any condition—but how many of us think of that while we are beating ourselves up for not being confident? Regulated breathing is the skill to mastering a state of being calm in any condition—but how often are we gaining awareness of our breathing when we feel under attack by a manager or peer?

When we get into environments that are stressful or have pressure and consequence, and we abandon our goals and skills only to survive, it’s because we lack the mental skills. Effective self-management comes through honed skills like constructive self-talk and regulated breathing while one is under pressure. We have to be tested over and over and over again to develop mastery of mental skills.

As you explore your inner world, your outer world will come more sharply into focus.
As you face your imagined barriers, you will encounter real ones, as well.
—Julia Cameron

PRACTICE: How do you apply this idea yourself?

Write in a journal. Write without stopping for 15 minutes every day. Increase that time if you can or want to. If you can be honest on paper, you can find out who you are.

For people new to journaling, there is a pressure to choose certain words to express. Sometimes you self-edit, sometimes you gain clarity. With clarity comes conviction.

Everyone has a voice. When it comes to being effective, it's critical to listen to its tone and content.

If you find yourself blaming your (mental) tools, do something about it. Learn about mental models, learn from how Craftsmen talk about how they learn and get better at what they do and more importantly, take ownership. Moving forward requires change but change by itself does not mean that you are moving forward. As Socrates said, “The un-examined life is not worth living.”

Christine Haskell, Ph.D. is a leadership consultant and adjunct faculty at Washington State University. She helps busy leaders take responsibility for their learning and development. She writes on the topic of “Craftsmanship and The Future of Work.” sharing lessons from master craftsmen and women on personal and professional mastery, is due out late 2019. Sign up for her (semi-regular) newsletter here.

Best Practices: Developing a practice

September 28, 2017

Jerry Fisk, one of the premier bladesmiths in America, in his studio In Arkansas. Image credit: Tadd Myers

In a conversation about his learning process, bladesmith Jerry Fisk instills the value of education and the value of being generous with his knowledge. Coupled with this is an ability to develop a practice. Designated an Arkansas Living Treasure and a National Living Treasure, Jerry turns out Damascus steel knives that sell for tens of thousands of dollars to collectors all over the globe.

Having started with no knowledge of forging and smithing, Jerry understands the frustrations of the beginner. Even with his depth of skill he is never satisfied with his knowledge, regularly challenging himself by taking stock of what he’s learned by questioning himself:

What new thing did I try I try today?
What risk did I take?
Did I remain in integrity with my Craft?
How can I improve?
How can I amplify my knowledge and share what I know?

As he put it,

“I will tell anybody anything about making knives because what I tell you now will be old to me in a year.”

Jerry views carrying knowledge forward and sharing it as a responsibility. He doesn’t charge a penny, believing in the value and meaning associated with helping others.

The transfer of knowledge from master to apprentice is a key component of effective learning.

John Billings, a mold maker and fine artist, John makes the Grammy awards. He’s known as the Grammy Man. He apprenticed for seven years to Bob Graves, master mold maker who made molds for metal figures for trophy companies at the time, and also made the molds for the first Grammy in 1958.

Dying of complications from diabetes and cancer, Bob he felt a strong need to pass on his trade.

Every night John would stop by the hospital and they would get to work in their minds. Engaging in deliberate practice, they would discuss mold making with their eyes closed, practicing how Bob would teach John molds he had yet to make, as if he were blind. Even after seven years of working together they hadn’t covered all the bases of mold making John looks at the end design for molds he makes now for about a week, envisioning how the metal will be poured and shaped—every detail about the construction. The practice of detailed, deliberate visioning he learned with Bob guides John through his planning and execution, ultimately saving him a lot of trial and error.

John Billings, mold maker of the only award still made in America, in his studio In Colorado. Image credit: Tadd Myers

John reflects,

“It was a heavy responsibility. Just before he died I think he could relax, understand, and know that I was going to be carrying on his work. I can’t describe the honor it is to carry his tradition forward.”

Two powerful examples illustrating the duty people who live and work with Craft feel about sharing what they know. While you may not find yourself in dire life-or-death scenarios, there are times when you are under great pressure to perform, be effective, or provide a solution to a problem you haven’t seen before.

You can begin your day by preparing your mind. Think through what it is you want to learn for the day, what is likely to come up to disrupt that, and how you may respond.

You can end your day by reflecting and analyzing how you held to your goal, how you managed yourself in adversity, and the choices you made—so that tomorrow you can be more patient, more effective, freer from fear, and more content with your work.

The result of these tiny actions has a cumulative effect, making you stronger and more resilient.

Ari Weinzeig’s prolific writing on visioning and leadership is an embodiment of this approach. Ari and his business partner tend to Zingerman’s Community of Businesses where he teaches his version of management to employees and workshop attendees from around the world.

Paul Saginaw and Ari Weinzweig, cofounders of Zingerman’s Community of Businesses. Image credit: NYTimes

Early in the morning or late in the evening—or when he can find a quiet moment—he makes time to write. He writes first for himself, not for anyone else, to process what he learns. This is partly why his work is so accessible—as he digests new ideas, he tries to understand them for himself and apply them in his own context. His practice isn’t for others, it’s for himself. He shares anecdotes about experiences he’s had in leadership (good and bad), thoughts he caught himself having or opportunities to improve and be better. He’s also practicing in real time—writing down little bits of wisdom from greats like Peter Drucker, John Dewey, Donald Schön, Dan Siegel, Daniel Goleman, Daniel Pink as well as the dishwasher, sandwich makers, and staff of his organizations that resonate with him.

An ability for critical self-evaluation is critical for personal and professional development. By revisiting the events of the day, asking yourself basic questions like:

What went well?
Where did things start to go off the rails?
What work remains unfinished?

You might not think of yourself as someone who journals. Maybe you’ve started and never found a way to keep it up. And, anyone can start.

Start to keep your own journal, whether it’s saved on a computer, your phone, or in a little notebook so that you can put every day up for review.

Journaling is a way to call yourself to the present, to recall the past, in order to more effectively manage the future. Recall events from the day or previous day. Be unflinching in your assessments. Ask yourself tough questions. Notice what contributed to your happiness and what detracted from it. Write down what you’d like to work on or like to see more off. It won’t magically happen—but by making the effort to record your thinking, you’re less likely to forget them.

There are many benefits to journaling, or even light note taking. First, you’re creating written “data” of your progress. Over time, you can start to look back on your efforts and take note of your progression. Second, journaling helps with sleep as it helps you purge anxious thoughts or unfinished business that can cause your mind to spin up when it should be winding down. Journaling helps you lay to rest those last thoughts of the day, allowing it to close in reflection rather than avoidance. And last, it can give us a very literal understanding of something we may already intellectually know—that our first thoughts are never our fault.

The thoughts racing through our minds are part of our wiring and ways of coping. However, our judgments, impulses, will, and choice are all within our control. Just because these things are within your control doesn't mean they aren't influenced by external factors: other people's opinions of you, physical sensations, etc. But ultimately, they are under your control because you can make a conscious choice to ignore your impulses or override the opinions of others.

There are things not in your control: how your body reacts, your property could get damaged or stolen, your reputation is in the hands of others, and anything that is not your own doing (basically all things external to your mind). There's an argument that these things are under your partial control, and that's true, but I'm trying to land a point.

DEVELOPING A PRACTICE for regular self-evaluation

Start broadly.

What went well?
Where did things start to go off the rails?
What work remains unfinished?

Your practice may start and stop there. And that is ok.

Or, you can narrow in.

Consider an event and write about it. It can be anything from seeing someone at lunch to a major meeting. Choose something that isn't too emotionally jarring. List the aspects of it that were completely in your control and which weren't. This might yield some initial insights on what is or is not in your control.

Here is an example:

Met with my boss today to discuss the latest customer escalation close rates. I was a little nervous going in since I'm not quite hitting my mark. We sat down and discussed what action steps I could take to get back on track by the end of the month. A lot of the suggestions were helpful.

IN MY CONTROL

The intent to show up on time to the meeting

Valuing my boss's opinion of me and my work

The wish to reduce my close rates and turnaround times

The desire to get actionable advice from my boss (if it'd help meet most of my goals)

Conscious nervous thoughts/what I tell myself

OUT OF MY CONTROL

Actually showing up on time (another meeting might have run late)

My boss's opinion of me

Meeting my close targets (I can't force the engineering team to implement ALL my fixes!)

Actually getting useful tips

Automatic nervous thoughts and physical feelings of anxiety

You may notice the side of control is filled more with results and the out of control side has more desires, wants, wishes, etc. Both of the last points in both categories are automatic thoughts/sensations more or less--not everything in our bodies and minds are willed.

You don't choose for your heart to race or hands to sweat, they just do. You don't decide to dwell in worst case scenarios. It’s just a reflex. But once you notice them, you can choose (consciously) where to direct your thoughts, in spite of those automatic responses.

Your turn.

For ideas on how to start, check out posts on developing a Morning Practice, Evening Practice, and what it means to Maintain Tension.

BEST PRACTICE: TRAIN YOUR MIND BY DEVELOPING A EVENING PRACTICE

September 21, 2016

PURPOSE: TO DEVELOP A PERSPECTIVE AND EXPERIMENT WITH AN APPROACH FOR A REFLECTIVE PRACTICE THAT INCREASES YOUR SELF-AWARENESS AND ABILITY TO SELF-ASSESS.

At the end of an interview about his daily practice, master blacksmith and forger Steve Howell comments,

“All these epic sayings in our language: strike while the iron is hot, full blast, losing your temper, commenting that something is riveting—that’s every New York Times book review—riveting! All these phrases are still in our vernacular. That’s how powerful different mediums of craft are. Craftsmanship has a permanence not only through what it physically shapes in our society, but how as language it shapes our thinking.”

Steve’s reflection helps illustrate the point that compartmentalization is a myth. Who are you at work is who you are at home. And, our language is a reflection of our thinking.

If you believe that your work is an expression of who you are as an individual, how do you keep watch over yourself to put each day up for review? How do you get perspective from the different contexts you exist in? How do you learn to effectively self-evaluate? No amount of apps, surveys, or external diagnostics will give you an accurate read on your progress. Only your internal processing, once it is developed, can tell you how you’re doing. If we don’t look back upon our own lives, how will we improve them? We generally focus on that which we are about to do. And yet our plans for the future come from the past.

Odd how that works, isn’t it? The morning begins with questions that prepare us for the day. The evening concludes with reflection and analysis about how it all went—so that tomorrow one can be more present, patient, effective, freer from fear and anxiety, happier and more content. These two rituals, if practiced regularly, create a learning loop that, over a lifetime, contributes to making us strong and resilient.

The mindset craftsmen cultivate their day is the embodiment of this kind of virtuous cycle of learning. What they learn when they are alone in the quiet of their studio, at the end of the day—and what they retain for themselves about themselves is what makes them somewhat mysterious.

More difficult than achieving expertise in something is describing it. This is where you may lack vocabulary for the feel for their material you are developing. Or, where you are starting to gain a nuanced understanding of the pace of the work. But it is here where the actual work is described as “meditative” and you have brief interludes of creative flow.

Craftsmen are natural observers. Howell summarizes his learning approach by sharing this ruler:

What’s wrong with this picture?

It took you a while, didn’t it?

Steve was making railing. He measured, made and went to install is work only to find that it didn’t fit. He was aghast. The measuring tape was incorrect.

He explains,

“We don’t question what we’re told. That’s a big part of what I’ve learned about working with engineering societies and these bridges I’ve been a part of. I go to consult on a project and they’ll say, “By our analysis these things shouldn’t even be standing. They’re old, and we don’t trust old technology. We’ve lost the ability to see, hear, feel—to trust our senses. We rely on instruments to tell us everything! Temperature, distance…and we don’t question it. I could have just stuck my arms out and had a better gauge than what that tape measure told me.”

It’s important to keep your own journal, whether it’s saved on a computer or phone, or in a little notebook, so that you can put every day up for review.

You might not think of yourself as someone who journals. Maybe you’ve started and never found a way to keep it up. And, anyone can start.

DEVELOPING A PRACTICE: to reflect on the day’s learning, be specific.

…what did I learn today?

…what new thing did I try I try today?

…what risk did I take?

…did I remain in integrity with my Craft?

…how can I improve?

…how can I amplify my knowledge and share what I know?

Alongside technical skills, people who can master a range of subjective skills are better able to influence, deal with ambiguity, bounce back from setbacks, think creatively, and manage themselves successfully in their pursuit of mastery. Learn more about the 25 Skills.