OPERATIONS & Change Management

Partnered with a subcontractor (CACI) to standardize, operationalize, and socialize coaching success measures across the coaching staff of three shipyards for review with Naval Sea Systems Command (NAVSEA).

 
 

The Solution

Identified opportunity to increase data quality of current coaching reporting efforts to support leadership communication needs.

Collaborated across multiple stakeholders to identify core KPIs; determined common report templates and ongoing reporting processes as part of existing coaching methodology.

Developed 360 survey and related training on analysis and delivery processes. Streamlined existing qualitative processes into a common coaching report to deliver to coachees.

The Challenge

A need to standardize coaching services across multiple shipyards worldwide.

A need to standardize coaching success measures to increase coaching effectiveness and overall program efficiency.

A need to prove coaching impact and ROI globally.

 
 

Skills Required

  • 25+ YRS LEADER & MANAGEMENT EXPERTISE

  • PMP, Prosci & ICF (PCC) certifications

  • MA & Ph.D. I/O PSYCHOLOGY

My Role

  • BUSINESS ANALYST

  • EXECUTIVE COACH

  • PROGRAM MANAGER

  • FACILITATION/TRAINING

 
 

leader outcomes

  • New 360 survey was confirmed to establish baseline coaching and coachee effectiveness and overall success.

  • Standardized coaching conversation, increasing messaging effectiveness for feedback delivery.

  • Completed individual 360 assessments and related goal-setting activities for a target group.

business outcomes

  • Boosted coaching efficiency by 50%, reducing manual report assembly

  • Increased accuracy and data quality by automating processes

  • 97% coach satisfaction rate

  • 100% adoption rate among the coaching staff

 

How can I help?

Email me and let's set up a chat to see if I can help with your project.