In 1995, author and science journalist Daniel Goleman wrote Emotional Intelligence: Why It Can Matter More Than IQ. The book was groundbreaking but remained on the fringe of business literature for several decades. Now, the concept of emotional intelligence is widely accepted as the practical application of an individual's ability to apply their knowledge of emotions to manage their own behavior and to influence others.

We have worries. We also have solutions. Our challenge is to trust that we can solve a problem with creativity and considered response instead of reactivity.

How we respond to another person is a direct reflection of our skill level in working with and through others. If we can gain awareness of our reactivity, we can gain focus on what to improve.