We have worries. We also have solutions. Our challenge is to trust that we can solve a problem with creativity and considered response instead of reactivity.

How we respond to another person is a direct reflection of our skill level in working with and through others. If we can gain awareness of our reactivity, we can gain focus on what to improve.

When furious, get curious. If you think you are about to lose your patience because you are some shade of angry (frustrated, irritated or annoyed)—take a beat, slow down and turn the attention onto yourself.