We can become more aware by observing what is going on inside and around us. Except for personal experience, we learn everything we know from someone else. We learn by watching others, reading, or listening. 

Emotions are contagious. When we’re in the presence of challenging people, we are more likely to take on some aspect of their emotional state. However, if you are mentally prepared, you can create enough psychological distance to remain calm and neutral in the presence of volatility.