WE LEARN BY MODELING OUR BEHAVIOR AFTER HOURS.

How might this apply to your business?
What examples are you setting or showing on your site to let people know what is the normal (or intended) behavior? In social contexts, find and reward people who model “good” behavior. In other cases, what examples can you provide to demonstrate positive interactions? Simply observing how we should conduct ourselves can encourage positive behaviors.

See also: Reputation, Social Proof, Feedback Loops, Status, Shaping

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In the whirl of our day-to-day interactions, it’s all too easy to forget the nuances that distinguish great teams, great cultures, and great products/services.

Mental Model Flash Cards bring together insights from psychology into an easy reference and brainstorming tool. Each card describes one insight into human behavior and suggests ways to apply this to your teams as well as the design of your products and services.