The Prepared Mind: Learning How To Think

 
hony.jpg
 

“I’ve spent my life trying to undo habits—especially habits of thinking. They narrow your interaction with the world. They’re the phrases that come easily to your mind, like: ‘I know what I think,’ or ‘I know what I like,’ or ‘I know what’s going to happen today.’ If you just replace ‘know’ with ‘don’t know,’ then you start to move into the unknown. And that’s where the interesting stuff happens.”  — Humans of New York

***

The ability to think critically through problems, especially when it matters, is a skill we are not taught and are therefore unpracticed. We are taught in school and later in our careers to recognize information—and that is a useful but very different skill. The problem with being told information, especially information we think we already know or that we should know, is that we dismiss it. For example, we are told sugar and caffeine provide a temporary boost in energy but over time deplete energy. Our brain dutifully files that information. But it files it as recognition, not as experience. Without experience, there is little inquiry, exploration of the truth or falsity of the data.

Schools don’t teach you a method of thinking deeply. That is hard work you have to engage in yourself. Those who do it well get an advantage and those that do it poorly pay a tax.

If we don’t think critically about the decisions we make in our lives and in our work, we are much more likely to make several poor decisions. These poor decisions cost us dearly in time, money, and energy and are one of the reasons we’re so busy—busy correcting mistakes. Good thinking, on the other hand, produces better initial decisions and frees up time, money, and energy for other things.

I’ve read Solitude and Leadership, an essay by William Deresiewicz before. In it are some very valuable leadership lessons. However, after Peter Kaufman prompted a re-visit to the very same essay, I realized that I missed a key part.

How do you learn to think?

Let’s start with how you don’t learn to think. A study by a team of researchers at Stanford came out a couple of months ago. The investigators wanted to figure out how today’s college students were able to multitask so much more effectively than adults. How do they manage to do it, the researchers asked? The answer, they discovered—and this is by no means what they expected—is that they don’t. The enhanced cognitive abilities the investigators expected to find, the mental faculties that enable people to multitask effectively, were simply not there. In other words, people do not multitask effectively. And here’s the really surprising finding: the more people multitask, the worse they are, not just at other mental abilities, but at multitasking itself.

One thing that made the study different from others is that the researchers didn’t test people’s cognitive functions while they were multitasking. They separated the subject group into high multitaskers and low multitaskers and used a different set of tests to measure the kinds of cognitive abilities involved in multitasking. They found that in every case the high multitaskers scored worse. They were worse at distinguishing between relevant and irrelevant information and ignoring the latter. In other words, they were more distractible. They were worse at what you might call “mental filing”: keeping information in the right conceptual boxes and being able to retrieve it quickly. In other words, their minds were more disorganized. And they were even worse at the very thing that defines multitasking itself: switching between tasks.

Multitasking, in short, is not only not thinking, it impairs your ability to think. Thinking means concentrating on one thing long enough to develop an idea about it. Not learning other people’s ideas, or memorizing a body of information, however much those may sometimes be useful. Developing your own ideas. In short, thinking for yourself. You simply cannot do that in bursts of 20 seconds at a time, constantly interrupted by Facebook messages or Twitter tweets, or fiddling with your iPod, or watching something on YouTube.

I find for myself that my first thought is never my best thought. My first thought is always someone else’s; it’s always what I’ve already heard about the subject, always the conventional wisdom. It’s only by concentrating, sticking to the question, being patient, letting all the parts of my mind come into play, that I arrive at an original idea. By giving my brain a chance to make associations, draw connections, take me by surprise. And often even that idea doesn’t turn out to be very good. I need time to think about it, too, to make mistakes and recognize them, to make false starts and correct them, to outlast my impulses, to defeat my desire to declare the job done and move on to the next thing.

I used to have students who bragged to me about how fast they wrote their papers. I would tell them that the great German novelist Thomas Mann said that a writer is someone for whom writing is more difficult than it is for other people. The best writers write much more slowly than everyone else, and the better they are, the slower they write. James Joyce wrote Ulysses, the greatest novel of the 20th century, at the rate of about a hundred words a day—half the length of the selection I read you earlier from Heart of Darkness—for seven years. T. S. Eliot, one of the greatest poets our country has ever produced, wrote about 150 pages of poetry over the course of his entire 25-year career. That’s half a page a month. So it is with any other form of thought. You do your best thinking by slowing down and concentrating.

The best way to improve your ability to think is to spend time thinking.

“It’s only by concentrating, sticking to the question, being patient, letting all the parts of my mind come into play, that I arrive at an original idea. By giving my brain a chance to make associations, draw connections, take me by surprise”

— William Deresiewicz

GREAT SPEECHES: “Solitude and Leadership” by William Deresiewicz

Background

This speech was delivered to the plebe class at the United States Military Academy at West Point in October 2009. This speech was originally published on The American Scholar.

Speech Transcript

My title must seem like a contradiction. What can solitude have to do with leadership? Solitude means being alone, and leadership necessitates the presence of others—the people you’re leading. When we think about leadership in American history we are likely to think of Washington, at the head of an army, or Lincoln, at the head of a nation, or King, at the head of a movement—people with multitudes behind them, looking to them for direction. And when we think of solitude, we are apt to think of Thoreau, a man alone in the woods, keeping a journal and communing with nature in silence.

Leadership is what you are here to learn—the qualities of character and mind that will make you fit to command a platoon, and beyond that, perhaps, a company, a battalion, or, if you leave the military, a corporation, a foundation, a department of government. Solitude is what you have the least of here, especially as plebes. You don’t even have privacy, the opportunity simply to be physically alone, never mind solitude, the ability to be alone with your thoughts. And yet I submit to you that solitude is one of the most important necessities of true leadership. This lecture will be an attempt to explain why.

We need to begin by talking about what leadership really means. I just spent 10 years teaching at another institution that, like West Point, liked to talk a lot about leadership, Yale University. A school that some of you might have gone to had you not come here, that some of your friends might be going to. And if not Yale, then Harvard, Stanford, MIT, and so forth. These institutions, like West Point, also see their role as the training of leaders, constantly encourage their students, like West Point, to regard themselves as leaders among their peers and future leaders of society. Indeed, when we look around at the American elite, the people in charge of government, business, academia, and all our other major institutions—senators, judges, CEOs, college presidents, and so forth—we find that they come overwhelmingly either from the Ivy League and its peer institutions or from the service academies, especially West Point.

So I began to wonder, as I taught at Yale, what leadership really consists of. My students, like you, were energetic, accomplished, smart, and often ferociously ambitious, but was that enough to make them leaders? Most of them, as much as I liked and even admired them, certainly didn’t seem to me like leaders. Does being a leader, I wondered, just mean being accomplished, being successful? Does getting straight As make you a leader? I didn’t think so. Great heart surgeons or great novelists or great shortstops may be terrific at what they do, but that doesn’t mean they’re leaders. Leadership and aptitude, leadership and achievement, leadership and even ex­cellence have to be different things, otherwise the concept of leadership has no meaning. And it seemed to me that that had to be especially true of the kind of excellence I saw in the students around me.

See, things have changed since I went to college in the ’80s. Everything has gotten much more intense. You have to do much more now to get into a top school like Yale or West Point, and you have to start a lot earlier. We didn’t begin thinking about college until we were juniors, and maybe we each did a couple of extracurriculars. But I know what it’s like for you guys now. It’s an endless series of hoops that you have to jump through, starting from way back, maybe as early as junior high school. Classes, standardized tests, extracurriculars in school, extracurriculars outside of school. Test prep courses, admissions coaches, private tutors. I sat on the Yale College admissions committee a couple of years ago. The first thing the admissions officer would do when presenting a case to the rest of the committee was read what they call the “brag” in admissions lingo, the list of the student’s extracurriculars. Well, it turned out that a student who had six or seven extracurriculars was already in trouble. Because the students who got in—in addition to perfect grades and top scores—usually had 10 or 12.

So what I saw around me were great kids who had been trained to be world-class hoop jumpers. Any goal you set them, they could achieve. Any test you gave them, they could pass with flying colors. They were, as one of them put it herself, “excellent sheep.” I had no doubt that they would continue to jump through hoops and ace tests and go on to Harvard Business School, or Michigan Law School, or Johns Hopkins Medical School, or Goldman Sachs, or McKinsey consulting, or whatever. And this approach would indeed take them far in life. They would come back for their 25th reunion as a partner at White & Case, or an attending physician at Mass General, or an assistant secretary in the Department of State.

That is exactly what places like Yale mean when they talk about training leaders. Educating people who make a big name for themselves in the world, people with impressive titles, people the university can brag about. People who make it to the top. People who can climb the greasy pole of whatever hierarchy they decide to attach themselves to.

But I think there’s something desperately wrong, and even dangerous, about that idea. To explain why, I want to spend a few minutes talking about a novel that many of you may have read, Heart of Darkness. If you haven’t read it, you’ve probably seen Apocalypse Now, which is based on it. Marlow in the novel becomes Captain Willard, played by Martin Sheen. Kurtz in the novel becomes Colonel Kurtz, played by Marlon Brando. But the novel isn’t about Vietnam; it’s about colonialism in the Belgian Congo three generations before Vietnam. Marlow, not a military officer but a merchant marine, a civilian ship’s captain, is sent by the company that’s running the country under charter from the Belgian crown to sail deep upriver, up the Congo River, to retrieve a manager who’s ensconced himself in the jungle and gone rogue, just like Colonel Kurtz does in the movie.

Now everyone knows that the novel is about imperialism and colonialism and race relations and the darkness that lies in the human heart, but it became clear to me at a certain point, as I taught the novel, that it is also about bureaucracy—what I called, a minute ago, hierarchy. The Company, after all, is just that: a company, with rules and procedures and ranks and people in power and people scrambling for power, just like any other bureaucracy. Just like a big law firm or a governmental department or, for that matter, a university. Just like—and here’s why I’m telling you all this—just like the bureaucracy you are about to join. The word bureaucracy tends to have negative connotations, but I say this in no way as a criticism, merely a description, that the U.S. Army is a bureaucracy and one of the largest and most famously bureaucratic bureaucracies in the world. After all, it was the Army that gave us, among other things, the indispensable bureaucratic acronym “snafu”: “situation normal: all fucked up”—or “all fouled up” in the cleaned-up version. That comes from the U.S. Army in World War II.

You need to know that when you get your commission, you’ll be joining a bureaucracy, and however long you stay in the Army, you’ll be operating within a bureaucracy. As different as the armed forces are in so many ways from every other institution in society, in that respect they are the same. And so you need to know how bureaucracies operate, what kind of behavior—what kind of character—they reward, and what kind they punish.

So, back to the novel. Marlow proceeds upriver by stages, just like Captain Willard does in the movie. First he gets to the Outer Station. Kurtz is at the Inner Station. In between is the Central Station, where Marlow spends the most time, and where we get our best look at bureaucracy in action and the kind of people who succeed in it. This is Marlow’s description of the manager of the Central Station, the big boss:

He was commonplace in complexion, in features, in manners, and in voice. He was of middle size and of ordinary build. His eyes, of the usual blue, were perhaps remarkably cold. . . . Otherwise there was only an indefinable, faint expression of his lips, something stealthy—a smile—not a smile—I remember it, but I can’t explain. . . . He was a common trader, from his youth up employed in these parts—nothing more. He was obeyed, yet he inspired neither love nor fear, nor even respect. He inspired uneasiness. That was it! Uneasiness. Not a definite mistrust—just uneasiness—nothing more. You have no idea how effective such a . . . a . . . faculty can be. He had no genius for organizing, for initiative, or for order even. . . . He had no learning, and no intelligence. His position had come to him—why? . . . He originated nothing, he could keep the routine going—that’s all. But he was great. He was great by this little thing that it was impossible to tell what could control such a man. He never gave that secret away. Perhaps there was nothing within him. Such a suspicion made one pause.

Note the adjectives: commonplace, ordinary, usual, common. There is nothing distinguished about this person. About the 10th time I read that passage, I realized it was a perfect description of the kind of person who tends to prosper in the bureaucratic environment. And the only reason I did is because it suddenly struck me that it was a perfect description of the head of the bureaucracy that I was part of, the chairman of my academic department—who had that exact same smile, like a shark, and that exact same ability to make you uneasy, like you were doing something wrong, only she wasn’t ever going to tell you what. Like the manager—and I’m sorry to say this, but like so many people you will meet as you negotiate the bureaucracy of the Army or for that matter of whatever institution you end up giving your talents to after the Army, whether it’s Microsoft or the World Bank or whatever—the head of my department had no genius for organizing or initiative or even order, no particular learning or intelligence, no distinguishing characteristics at all. Just the ability to keep the routine going, and beyond that, as Marlow says, her position had come to her—why?

That’s really the great mystery about bureaucracies. Why is it so often that the best people are stuck in the middle and the people who are running things—the leaders—are the mediocrities? Because excellence isn’t usually what gets you up the greasy pole. What gets you up is a talent for maneuvering. Kissing up to the people above you, kicking down to the people below you. Pleasing your teachers, pleasing your superiors, picking a powerful mentor and riding his coattails until it’s time to stab him in the back. Jumping through hoops. Getting along by going along. Being whatever other people want you to be, so that it finally comes to seem that, like the manager of the Central Station, you have nothing inside you at all. Not taking stupid risks like trying to change how things are done or question why they’re done. Just keeping the routine going.

I tell you this to forewarn you, because I promise you that you will meet these people and you will find yourself in environments where what is rewarded above all is conformity. I tell you so you can decide to be a different kind of leader. And I tell you for one other reason. As I thought about these things and put all these pieces together—the kind of students I had, the kind of leadership they were being trained for, the kind of leaders I saw in my own institution—I realized that this is a national problem. We have a crisis of leadership in this country, in every institution. Not just in government. Look at what happened to American corporations in recent decades, as all the old dinosaurs like General Motors or TWA or U.S. Steel fell apart. Look at what happened to Wall Street in just the last couple of years.

Finally—and I know I’m on sensitive ground here—look at what happened during the first four years of the Iraq War. We were stuck. It wasn’t the fault of the enlisted ranks or the noncoms or the junior officers. It was the fault of the senior leadership, whether military or civilian or both. We weren’t just not winning, we weren’t even changing direction.

We have a crisis of leadership in America because our overwhelming power and wealth, earned under earlier generations of leaders, made us complacent, and for too long we have been training leaders who only know how to keep the routine going. Who can answer questions, but don’t know how to ask them. Who can fulfill goals, but don’t know how to set them. Who think about how to get things done, but not whether they’re worth doing in the first place. What we have now are the greatest technocrats the world has ever seen, people who have been trained to be incredibly good at one specific thing, but who have no interest in anything beyond their area of exper­tise. What we don’t have are leaders.

What we don’t have, in other words, are thinkers. People who can think for themselves. People who can formulate a new direction: for the country, for a corporation or a college, for the Army—a new way of doing things, a new way of looking at things. People, in other words, with vision.

Now some people would say, great. Tell this to the kids at Yale, but why bother telling it to the ones at West Point? Most people, when they think of this institution, assume that it’s the last place anyone would want to talk about thinking creatively or cultivating independence of mind. It’s the Army, after all. It’s no accident that the word regiment is the root of the word regimentation. Surely you who have come here must be the ultimate conformists. Must be people who have bought in to the way things are and have no interest in changing it. Are not the kind of young people who think about the world, who ponder the big issues, who question authority. If you were, you would have gone to Amherst or Pomona. You’re at West Point to be told what to do and how to think.

But you know that’s not true. I know it, too; otherwise I would never have been invited to talk to you, and I’m even more convinced of it now that I’ve spent a few days on campus. To quote Colonel Scott Krawczyk, your course director, in a lecture he gave last year to English 102:

From the very earliest days of this country, the model for our officers, which was built on the model of the citizenry and reflective of democratic ideals, was to be different. They were to be possessed of a democratic spirit marked by independent judgment, the freedom to measure action and to express disagreement, and the crucial responsibility never to tolerate tyranny.

All the more so now. Anyone who’s been paying attention for the last few years understands that the changing nature of warfare means that officers, including junior officers, are required more than ever to be able to think independently, creatively, flexibly. To deploy a whole range of skills in a fluid and complex situation. Lieutenant colonels who are essentially functioning as provincial governors in Iraq, or captains who find themselves in charge of a remote town somewhere in Afghanistan. People who know how to do more than follow orders and execute routines.

Look at the most successful, most acclaimed, and perhaps the finest soldier of his generation, General David Petraeus. He’s one of those rare people who rises through a bureaucracy for the right reasons. He is a thinker. He is an intellectual. In fact, Prospect magazine named him Public Intellectual of the Year in 2008—that’s in the world. He has a Ph.D. from Princeton, but what makes him a thinker is not that he has a Ph.D. or that he went to Princeton or even that he taught at West Point. I can assure you from personal experience that there are a lot of highly educated people who don’t know how to think at all.

No, what makes him a thinker—and a leader—is precisely that he is able to think things through for himself. And because he can, he has the confidence, the courage, to argue for his ideas even when they aren’t popular. Even when they don’t please his superiors. Courage: there is physical courage, which you all possess in abundance, and then there is another kind of courage, moral courage, the courage to stand up for what you believe.

It wasn’t always easy for him. His path to where he is now was not a straight one. When he was running Mosul in 2003 as commander of the 101st Airborne and developing the strategy he would later formulate in the Counterinsurgency Field Manual and then ultimately apply throughout Iraq, he pissed a lot of people off. He was way ahead of the leadership in Baghdad and Washington, and bureaucracies don’t like that sort of thing. Here he was, just another two-star, and he was saying, implicitly but loudly, that the leadership was wrong about the way it was running the war. Indeed, he was not rewarded at first. He was put in charge of training the Iraqi army, which was considered a blow to his career, a dead-end job. But he stuck to his guns, and ultimately he was vindicated. Ironically, one of the central elements of his counterinsurgency strategy is precisely the idea that officers need to think flexibly, creatively, and independently.

That’s the first half of the lecture: the idea that true leadership means being able to think for yourself and act on your convictions. But how do you learn to do that? How do you learn to think? Let’s start with how you don’t learn to think. A study by a team of researchers at Stanford came out a couple of months ago. The investigators wanted to figure out how today’s college students were able to multitask so much more effectively than adults. How do they manage to do it, the researchers asked? The answer, they discovered—and this is by no means what they expected—is that they don’t. The enhanced cognitive abilities the investigators expected to find, the mental faculties that enable people to multitask effectively, were simply not there. In other words, people do not multitask effectively. And here’s the really surprising finding: the more people multitask, the worse they are, not just at other mental abilities, but at multitasking itself.

One thing that made the study different from others is that the researchers didn’t test people’s cognitive functions while they were multitasking. They separated the subject group into high multitaskers and low multitaskers and used a different set of tests to measure the kinds of cognitive abilities involved in multitasking. They found that in every case the high multitaskers scored worse. They were worse at distinguishing between relevant and irrelevant information and ignoring the latter. In other words, they were more distractible. They were worse at what you might call “mental filing”: keeping information in the right conceptual boxes and being able to retrieve it quickly. In other words, their minds were more disorganized. And they were even worse at the very thing that defines multitasking itself: switching between tasks.

Multitasking, in short, is not only not thinking, it impairs your ability to think. Thinking means concentrating on one thing long enough to develop an idea about it. Not learning other people’s ideas, or memorizing a body of information, however much those may sometimes be useful. Developing your own ideas. In short, thinking for yourself. You simply cannot do that in bursts of 20 seconds at a time, constantly interrupted by Facebook messages or Twitter tweets, or fiddling with your iPod, or watching something on YouTube.

I find for myself that my first thought is never my best thought. My first thought is always someone else’s; it’s always what I’ve already heard about the subject, always the conventional wisdom. It’s only by concentrating, sticking to the question, being patient, letting all the parts of my mind come into play, that I arrive at an original idea. By giving my brain a chance to make associations, draw connections, take me by surprise. And often even that idea doesn’t turn out to be very good. I need time to think about it, too, to make mistakes and recognize them, to make false starts and correct them, to outlast my impulses, to defeat my desire to declare the job done and move on to the next thing.

I used to have students who bragged to me about how fast they wrote their papers. I would tell them that the great German novelist Thomas Mann said that a writer is someone for whom writing is more difficult than it is for other people. The best writers write much more slowly than everyone else, and the better they are, the slower they write. James Joyce wrote Ulysses, the greatest novel of the 20th century, at the rate of about a hundred words a day—half the length of the selection I read you earlier from Heart of Darkness—for seven years. T. S. Eliot, one of the greatest poets our country has ever produced, wrote about 150 pages of poetry over the course of his entire 25-year career. That’s half a page a month. So it is with any other form of thought. You do your best thinking by slowing down and concentrating.

Now that’s the third time I’ve used that word, concentrating. Concentrating, focusing. You can just as easily consider this lecture to be about concentration as about solitude. Think about what the word means. It means gathering yourself together into a single point rather than letting yourself be dispersed everywhere into a cloud of electronic and social input. It seems to me that Facebook and Twitter and YouTube—and just so you don’t think this is a generational thing, TV and radio and magazines and even newspapers, too—are all ultimately just an elaborate excuse to run away from yourself. To avoid the difficult and troubling questions that being human throws in your way. Am I doing the right thing with my life? Do I believe the things I was taught as a child? What do the words I live by—words like duty, honor, and country—really mean? Am I happy?

You and the members of the other service academies are in a unique position among college students, especially today. Not only do you know that you’re going to have a job when you graduate, you even know who your employer is going to be. But what happens after you fulfill your commitment to the Army? Unless you know who you are, how will you figure out what you want to do with the rest of your life? Unless you’re able to listen to yourself, to that quiet voice inside that tells you what you really care about, what you really believe in—indeed, how those things might be evolving under the pressure of your experiences. Students everywhere else agonize over these questions, and while you may not be doing so now, you are only postponing them for a few years.

Maybe some of you are agonizing over them now. Not everyone who starts here decides to finish here. It’s no wonder and no cause for shame. You are being put through the most demanding training anyone can ask of people your age, and you are committing yourself to work of awesome responsibility and mortal danger. The very rigor and regimentation to which you are quite properly subject here naturally has a tendency to make you lose touch with the passion that brought you here in the first place. I saw exactly the same kind of thing at Yale. It’s not that my students were robots. Quite the reverse. They were in­tensely idealistic, but the overwhelming weight of their practical responsibilities, all of those hoops they had to jump through, often made them lose sight of what those ideals were. Why they were doing it all in the first place.

So it’s perfectly natural to have doubts, or questions, or even just difficulties. The question is, what do you do with them? Do you suppress them, do you distract yourself from them, do you pretend they don’t exist? Or do you confront them directly, honestly, courageously? If you decide to do so, you will find that the answers to these dilemmas are not to be found on Twitter or Comedy Central or even in The New York Times. They can only be found within—without distractions, without peer pressure, in solitude.

But let me be clear that solitude doesn’t always have to mean introspection. Let’s go back to Heart of Darkness. It’s the solitude of concentration that saves Marlow amidst the madness of the Central Station. When he gets there he finds out that the steamboat he’s supposed to sail upriver has a giant hole in it, and no one is going to help him fix it. “I let him run on,” he says, “this papier-mâché Mephistopheles”—he’s talking not about the manager but his assistant, who’s even worse, since he’s still trying to kiss his way up the hierarchy, and who’s been raving away at him. You can think of him as the Internet, the ever-present social buzz, chattering away at you 24/7:

I let him run on, this papier-mâché Mephistopheles and it seemed to me that if I tried I could poke my forefinger through him, and would find nothing inside but a little loose dirt. . . .

It was a great comfort to turn from that chap to . . . the battered, twisted, ruined, tin-pot steamboat. . . . I had expended enough hard work on her to make me love her. No influential friend would have served me better. She had given me a chance to come out a bit—to find out what I could do. No, I don’t like work. I had rather laze about and think of all the fine things that can be done. I don’t like work—no man does—but I like what is in the work,—the chance to find yourself. Your own reality—for yourself, not for others—what no other man can ever know.

“The chance to find yourself.” Now that phrase, “finding yourself,” has acquired a bad reputation. It suggests an aimless liberal-arts college graduate—an English major, no doubt, someone who went to a place like Amherst or Pomona—who’s too spoiled to get a job and spends his time staring off into space. But here’s Marlow, a mariner, a ship’s captain. A more practical, hardheaded person you could not find. And I should say that Marlow’s creator, Conrad, spent 19 years as a merchant marine, eight of them as a ship’s captain, before he became a writer, so this wasn’t just some artist’s idea of a sailor. Marlow believes in the need to find yourself just as much as anyone does, and the way to do it, he says, is work, solitary work. Concentration. Climbing on that steamboat and spending a few uninterrupted hours hammering it into shape. Or building a house, or cooking a meal, or even writing a college paper, if you really put yourself into it.

“Your own reality—for yourself, not for others.” Thinking for yourself means finding yourself, finding your own reality. Here’s the other problem with Facebook and Twitter and even The New York Times. When you expose yourself to those things, especially in the constant way that people do now—older people as well as younger people—you are continuously bombarding yourself with a stream of other people’s thoughts. You are marinating yourself in the conventional wisdom. In other people’s reality: for others, not for yourself. You are creating a cacophony in which it is impossible to hear your own voice, whether it’s yourself you’re thinking about or anything else. That’s what Emerson meant when he said that “he who should inspire and lead his race must be defended from travelling with the souls of other men, from living, breathing, reading, and writing in the daily, time-worn yoke of their opinions.” Notice that he uses the word lead. Leadership means finding a new direction, not simply putting yourself at the front of the herd that’s heading toward the cliff.

So why is reading books any better than reading tweets or wall posts? Well, sometimes it isn’t. Sometimes, you need to put down your book, if only to think about what you’re reading, what you think about what you’re reading. But a book has two advantages over a tweet. First, the person who wrote it thought about it a lot more carefully. The book is the result of his solitude, his attempt to think for himself.

Second, most books are old. This is not a disadvantage: this is precisely what makes them valuable. They stand against the conventional wisdom of today simply because they’re not from today. Even if they merely reflect the conventional wisdom of their own day, they say something different from what you hear all the time. But the great books, the ones you find on a syllabus, the ones people have continued to read, don’t reflect the conventional wisdom of their day. They say things that have the permanent power to disrupt our habits of thought. They were revolutionary in their own time, and they are still revolutionary today. And when I say “revolutionary,” I am deliberately evoking the American Revolution, because it was a result of precisely this kind of independent thinking. Without solitude—the solitude of Adams and Jefferson and Hamilton and Madison and Thomas Paine—there would be no America.

So solitude can mean introspection, it can mean the concentration of focused work, and it can mean sustained reading. All of these help you to know yourself better. But there’s one more thing I’m going to include as a form of solitude, and it will seem counterintuitive: friendship. Of course friendship is the opposite of solitude; it means being with other people. But I’m talking about one kind of friendship in particular, the deep friendship of intimate conversation. Long, uninterrupted talk with one other person. Not Skyping with three people and texting with two others at the same time while you hang out in a friend’s room listening to music and studying. That’s what Emerson meant when he said that “the soul environs itself with friends, that it may enter into a grander self-acquaintance or solitude.”

Introspection means talking to yourself, and one of the best ways of talking to yourself is by talking to another person. One other person you can trust, one other person to whom you can unfold your soul. One other person you feel safe enough with to allow you to acknowledge things—to acknowledge things to yourself—that you otherwise can’t. Doubts you aren’t supposed to have, questions you aren’t supposed to ask. Feelings or opinions that would get you laughed at by the group or reprimanded by the authorities.

This is what we call thinking out loud, discovering what you believe in the course of articulating it. But it takes just as much time and just as much patience as solitude in the strict sense. And our new electronic world has disrupted it just as violently. Instead of having one or two true friends that we can sit and talk to for three hours at a time, we have 968 “friends” that we never actually talk to; instead we just bounce one-line messages off them a hundred times a day. This is not friendship, this is distraction.

I know that none of this is easy for you. Even if you threw away your cell phones and unplugged your computers, the rigors of your training here keep you too busy to make solitude, in any of these forms, anything less than very difficult to find. But the highest reason you need to try is precisely because of what the job you are training for will demand of you.

You’ve probably heard about the hazing scandal at the U.S. naval base in Bahrain that was all over the news recently. Terrible, abusive stuff that involved an entire unit and was orchestrated, allegedly, by the head of the unit, a senior noncommissioned officer. What are you going to do if you’re confronted with a situation like that going on in your unit? Will you have the courage to do what’s right? Will you even know what the right thing is? It’s easy to read a code of conduct, not so easy to put it into practice, especially if you risk losing the loyalty of the people serving under you, or the trust of your peer officers, or the approval of your superiors. What if you’re not the commanding officer, but you see your superiors condoning something you think is wrong?

How will you find the strength and wisdom to challenge an unwise order or question a wrongheaded policy? What will you do the first time you have to write a letter to the mother of a slain soldier? How will you find words of comfort that are more than just empty formulas?

These are truly formidable dilemmas, more so than most other people will ever have to face in their lives, let alone when they’re 23. The time to start preparing yourself for them is now. And the way to do it is by thinking through these issues for yourself—morality, mortality, honor—so you will have the strength to deal with them when they arise. Waiting until you have to confront them in practice would be like waiting for your first firefight to learn how to shoot your weapon. Once the situation is upon you, it’s too late. You have to be prepared in advance. You need to know, already, who you are and what you believe: not what the Army believes, not what your peers believe (that may be exactly the problem), but what you believe.

How can you know that unless you’ve taken counsel with yourself in solitude? I started by noting that solitude and leadership would seem to be contradictory things. But it seems to me that solitude is the very essence of leadership. The position of the leader is ultimately an intensely solitary, even intensely lonely one. However many people you may consult, you are the one who has to make the hard decisions. And at such moments, all you really have is yourself.


Looking for more? You might like Leadership Lessons and Learning How to Think posts.

Tying Story to A Navigation System

 
Photo by Hello I’m Nik
 

Everyone has a unique navigation system. Following what others have done as a recipe is not the path toward developing your own originality. If I had spoken with the owner of a local lumber yard, a soccer mom, a government official for neighborhood engagement, I would have gotten very different stories about how they go about fixing and replacing a broken window, what was important to each of them about the materials they used or their approach to solving the problem. The common elements would have been the intelligence categories and that each category would be rich with unique information.

This Navigation System is a way for novices to look at and learn from anyone and learn from their unique map. You will see what any Navigation System can and can’t produce by looking at the outcomes it generates. You can better understand the relationships between intelligence categories. You can better understand the differences between craftsmen of all kinds, across multiple disciplines. You can better understand what those with expertise are trying to explain as they try to teach. Most importantly, you must develop your own Navigation System based on creating learning opportunities. Creating a Navigation System is a conscious effort and the beginning of a personal practice in becoming a craftsman.

Using the Navigation System below, we can summarize Eric’s Navigation System. We can collect and give meaning to what he shares about his learning and development in woodturning. As students of craftsmanship, we can use this Navigation System to understand the often abstract, contradictory and sometimes inconsistent things that Eric, like most people with significant expertise, says as he describes his approach to learning.

(c) 2016 Christine Haskell

(c) 2016 Christine Haskell

The chapters that follow describe the intelligence categories in greater detail, illustrate how a map evolves over time, and show how teachers and students can use them to enhance and focus their efforts. Here, I’ll summarize how a Navigation System can make craftsmanship, in any profession, a real option—especially for those who find it disappointingly intangible.

The concept of craftsmanship, as it is applied to leadership in organizations, is fragmented. Craftsmanship, as we have been discussing it in this book, refers to the advanced capability of a whole person—from inner purpose and identity, to tactical skills, to applied experience. Employees are often valued simply based on their technical skills. For development, they rely on resources such as: self-help books, seminars, formal employee trainings, advanced degrees, internships or special projects, and hard knocks. These resources are typically driven by the fundamental belief that if someone achieves craft, if their talent separates them from the pack, it is driven by innate talent rather than developed capability. As a result, they place little emphasis on the design of learning and development of capabilities that would develop a craft. Learning designed around the Navigation System idea has several advantages that standard learning and development strategies do not.

The Navigation System illustrates previously hidden or opaque workings that generate craftsmanship.

Each Navigation System has the same intelligence Orientation, Abstraction, and Application categories. Understanding what these categories are and how they are influenced helps us recognize what we need to learn, identify gaps, and design experiences to fill them. The Navigation System serves as a tool to document, discover, and develop effective personal knowledge.

A Navigation System provides an emotional grounding that counteracts the initial frustrating, discouraging and disappointing experiences created by our initial clumsy, inexperienced efforts.

Emotional reactions to novelty, uncertainty, and personal incompetence tend to distract, confuse, and mislead us as we try to develop a new skill. The Navigation System helps focus attention where it is more productive. Each category of intelligence requires a focused learning approach, as do the relationships between categories. Obstacles can be anticipated, so learning can be targeted, challenges can be appropriate, and intelligence can be integrated. Ideas learned intellectually need to be grounded in experience if they are to be effectively internalized. Equally important, the relevance of what is learned is determined by the identity and outcomes that motivate the action. The alignment of these three intelligence categories produces the integrated awareness and action that make craftsmanship possible.

The Navigation System turn the frustrations of early efforts into valuable information.

Rather than interpreting failures are a sign of incompetence or indicators of a lack of potential, errors reveal incomplete knowledge, inconsistency in experiences, and breaks in connections between intelligence categories. Different approaches are required for each intelligence category. Knowing where and how to invest time in learning or gaining experience is helpful for any learner.

Using a Navigation System to negotiate failure harnesses the conflicting forces that drive Expertise and Ingenuity.

Advocates of expertise typically value reliability, efficiency, and automatic skillfulness. They seek to minimize surprises in order to reduce mistakes caused by lack of skill or erratic events. Advocates of ingenuity value openness and creativity. They seek to abandon constraints and predictability to escape errors caused by blind adherence to routine and dated practices. When you focus on a Navigation System for Craftsmanship instead of merely avoiding errors and accomplishing predetermined goals, you are more able to respond to events or qualities you didn’t anticipate with greater skill and openness. When the development of a Navigation System is your focus, learning is driven by the enthusiastic pursuit of new experiences and can be further refined.

A Navigation System can be used to help you understand what drives change, and how to manage it.

No one likes to change. Change is threatening. When we feel threatened, we are less open to new ideas. Change is, however, unavoidable. Three kinds of change drive progress in craftsmanship. Changes in Experience come from incremental and adaptive challenges during hours of practice in a given medium. Changes in Tools and Skills come over time through large and small revisions to how experience is understood and organized. When changes in Orientation Intelligence occur, they often bring transformation. Mental models begin to shift.[ii] Fundamental beliefs shift enabling new ways of seeing and being in the world. All three kinds of change are unavoidable once craftsmanship is established as the primary goal.  Explicit development in each Intelligence Category allows you the ability to anticipate and even seek the kind of growth that will help you level up in all three Intelligence Categories.

To this point, we’ve concentrated on a few practitioners who employ subjective skills and intelligence, and we’ve introduced the underlying knowledge that enables their craft. Next up, we will go directly into the workings of the Navigation System and understand the elements and forces that make it run.

This post is part of a series #LookToCraftsmen set for publication in 2019.

A Framework for Learning: 3 Kinds of Intelligence

 
Photo by Rich Smith

Photo by Rich Smith

 

Collective intelligence involves a transformation in the way we think about human capability. It suggests that all are capable rather than a few; that intelligence is multiple rather than a matter of solving puzzles with only one right answer; and that our human qualities for imagination and emotional engagement are as important as our ability to become technical experts.

Philip Brown and Hugh Lauder, Capitalism and Social Progress

 

 

Craftsmanship is an emergent capability. It cannot be approached directly. Too often when we engage in learning something new, we start by trying to replicate the thing that inspired us. Like babies learning to walk or talk, we mimic or copy others. As adults, we often look to the finished performance or piece rather than the grind of getting there. If I were to attempt the gingerbread trim Eric works on as my first project, for example, it would lead to frustration and disappointment. A much more productive path to learning craftsmanship is to understand how various categories of intelligence form an internal Navigation System.

CONSIDER

  • How does one describe something that is so intangible? Something that decades of psychologists have not been able to quantify? Something that people with certain skills can recognize on sight, but couldn’t think of a way to directly test for?

  • I looked over my interview notes, developed themes, and started asking questions that captured, sometimes verbatim, descriptions of what it means to live and work with craft.

  • Half the questions had to do with perseverance but specifically resolving challenges that lie just beyond their current skills. I asked if they “overcame setback to overcome a challenge” but also, how. Did they “take classes, ask others for help, or engage trial and error?” The other half of the questions were about their connection to their work. I asked, “how their interests have deepened over time” and about the nature of their “obsession” with their medium.

  • What emerged was a personal Navigation System—an approach to self-reflection that if honestly undertaken, illustrates your ability to approach work like a craftsman. The model can help you can get better at what you do and take responsibility for your own learning by highlighting experiences and questions to broaden your awareness.

In speaking with masters across several disciplines, a navigation system emerged supporting the kind of craft we’ve been exploring. Understanding how we learn helps direct how we go about our work and can inform how we might do it with more attention to craft. People learning something new can use this navigation system to make better sense of and learn more from those with more expertise, even when they communicate incompletely or inconsistently. Using this as a tool to increase awareness, the novice can also learn independently with greater effectiveness. The system contains three distinct categories of learning: Experience (gets you where you want to go), Tools (shows you where you are headed), and Guidance (anchors you where you are).

  • EXPERIENCES are about walking the territory. They include awareness, savvy, know-how, practicality, skills, understandings, feel, instinct, techniques, methods, and appearance. All skills, even the most abstract, begin as physical practices. With these fundamentals, you experience and shape qualities in your creative medium to produce results. Craftsmanship relies on all three categories of knowledge are working in concert. Then, you develop a nuanced awareness of the qualities in your creative medium (business, woodwork, healthcare, etc.), as well as the skills to create and manipulate those qualities.

  • TOOLS are about using the map. They include ideas, concepts, models, equations, theories, categories, heuristics, diagrams, plans, recipes, standards, criteria and prototypes. Understanding abstraction requires the powers of imagination. These elements help you to organize your understanding and preserve knowledge.

  • ORIENTATION is our inner compass. It refers to our sense of direction and is our guidance system. It includes purpose, principles, incentives, morals, individualities, motivations, identities, values, beliefs, contexts and missions. These elements are core to your identity. They provide meaning, motivation, attention and direction. Your identity shapes your work.

These categories of intelligence link and inform one another as we learn. Using my conversation with Eric about his craft, I’ll introduce the Navigation System and demonstrate how it works.

The model illustrates the components of a personal navigation system. It contains three distinct categories of learning: Experience, Tools, and Orientation. By understanding these intelligence categories and the relationships between them, you can take more responsibility for your own learning and drive your own path toward craftsmanship in whatever you do. We have three categories of intelligence. When one category informs another, it naturally drives shifts in thinking.

model-1.jpg

As I listen to Eric, I want to understand his Navigation System. His stories provide a window to how he approaches his craft. He shares a series of circumstances that led to his opportunity to develop a trade and later a craft. His words also point to sometimes disruptive forces that move the Navigation System forward. True craftsmanship never plateaus because craftsmen are in a constant state of learning and trying to break the boundaries of their medium.

Eric shared that his pivot from auto shop, to logging, to the sophisticated woodworking he does today is guided by those that believed and invested in him (his shop teacher, the banker, and the owner of the building in need of restoration). The belief of others, and more importantly their sponsorship, is important to the success of someone learning. Not only it can be very motivating, it can direct someone’s life path. This sense of taking advantage of every opportunity, of “taking a bite at the apple”, dominates his drive to learn. Achieving what he sets out to do, Eric turns anxiety into belief in himself—which remains his primary motivation.

Eric is in and of the Redwood Forest and uses the materials around him. He is also in constant pursuit of the new, building up both his home base and skills base by taking jobs squarely outside of his area of expertise. He acquired the tools for a blacksmith shop, a pottery kiln, and a printing press all to complete projects for which he didn’t have the immediate abilities. “The problem solving is what I thrive on and I’m good at it.” All of his tools are from before 1948, the year he was born. Eric doesn’t think he “works well with the mainstream” and so has crafted a life and world for himself where he doesn’t have to mix too much with it. Secluded in woodland, he reaches out much like a radio signal seeking connection on his own terms (and turf). All of his choices would be unthinkable to someone with different orientation ethics such as fast growth, using the cheapest materials possible.

ERIC: We tell our customers jokingly that we offer three things: speed, quality, and price—and they only get to pick one. We don’t use off-the-shelf products. The machines I used are the same machines my father and grandfather would have used. Everything we do is high-end, custom work. Yes, we’re late. Yes, I underbid the job. Yes, the customer is pissed we slipped our date. But we have to make certain that all that magically goes away when we deliver—and it happens every time.  

Simultaneously, Eric has been influenced by several social revolutions in his Guidance that orient him with his medium. There was the time when lumber prices fell so low people thought the town might collapse. Then technology in the form of lathe cutters made competing on price against national hardware stores an impossibility. Later, green movements placed emphasis on working sustainably, making Eric’s approach to work more attractive again. Living through these revolutions helped form Eric’s perspective and value system.

ERIC: Computerized bandsaw mills were slicing out more boards in a minute than I could make in a day or maybe a week. But all the big timber companies are on the edge, just about priced out of the market. Us gyppos[1] are going to be all that’s left one day. We’re like the bears and the banana slugs and the mushrooms out in the woods. We’re native species, and we’re not going away. Not until the woods themselves go away.

Changes in Guidance tend toward the revolutionary.[i] Experiences we have to change the perception we have of ourselves and our reasoning behind decisions. Happening within ourselves or around us, these revolutions change the meaning of our actions and choices.They change our place in society relative to others. Craftsmen were regarded as obsolete as production in factories rose. Now, there is a resurgence of Makers (maker movements, maker spaces, etc.). Some woodworkers have amassed followings by creating popular YouTube channels. There are now several shows on television featuring craftsmen/maker competitions.

As major changes in global consciousness take place, it impacts the Tools we choose. As Eric reflects, woodworking is an evolution in understanding.

CHRISTINE: Tell me how you figured your way through a hard project.

ERIC: Did you see the Lincoln Hearse? Nothing that we did for that reproduction had been done since 1863. That was incredible! I did that with twelve veterans that had never had a tape measure in their hands before.

CHRISTINE: What were you really up against? What were you trying to tackle?

ERIC: Metal castings. How do you make the original pattern and make it big enough so when the metal shrinks, it shrinks to the right size? How do you cast it, finish it, gold leaf it, and get it on the hearse? That was just one thing.

We built that whole thing off of a single photograph. There were no records, plans, or blueprints.

When the railroad sent the hearse to Springfield, the bill of lading said “The wheels on this vehicle are oversized. They are 56 inches in diameter instead of the standard 50, $1.50 extra.” That gave us the scale. I scaled the whole thing off of the rear wheels.

 
This image, taken in 1865 in Springfield, Illinois, is the only known photograph of the hearse used for Abraham Lincoln

This image, taken in 1865 in Springfield, Illinois, is the only known photograph of the hearse used for Abraham Lincoln

 

ERIC: I worked with four historians and would get on the phone at the end of the day to check in and they would say where I nailed it, or where things needed to be lighter or heavier—and to them, all the changes they were asking for were easy!

 
Woodturner Eric Hollenbeck puts the final details on the hearse last week before it is shipped to Arizona for painting.

Woodturner Eric Hollenbeck puts the final details on the hearse last week before it is shipped to Arizona for painting.

 
 
 
The final project after other team contributions were brought together

The final project after other team contributions were brought together

CHRISTINE: What did you learn from this project?

ERIC: Working with vets gave me part of my life back that was taken from me. The American Indians got it right. They knew, just like the VA, that it took two years to train a villager to become a warrior. But they also knew that it took 1-2 years to train a warrior to become a villager again. When the young warrior came back, he was not allowed into the village. He was met by an old warrior outside the community. For a year or two, they would make circles around the village, smaller and smaller until they brought him back home again.

That’s what the military can’t get their heads around today, and the work I’m essentially doing with them now, in projects like this.

Here Eric shares how his intelligence between Orientation and Tools connect. He’s a master wood turner and historic preservationist, not a handyman. He organizes and connects to a project in a way that emphasizes the details, bringing a heightened awareness, authenticity, and quality to his work. While he revised his interpretation in collaboration with historians and built custom tools to create unique molds and parts for the hearse, he never changed his fundamental stance toward woodworking.

Eric is guided by quality, aesthetic, meaning, and challenge. He arranges his work and his life to achieve these in a way that ensures consistency in his results. And he defines that consistency. Some work he does over and over (such as millwork), other projects (like the hearse) are opportunities of a lifetime. Small or large, Eric uses his Experience to create and judge the work he does.

Eric’s aesthetic, his choice in tools, and his drive to engage in challenging projects just beyond his level of skill influence how he goes about his work. He didn’t invent the windows, doors, cabinetry, decorative items, or wrought ironwork he produces, he interprets them. Reconstructing Lincoln’s hearse using the measurement from a wagon wheel highlights perfectly one of  the paradoxes of craftsmanship: how expertise and ingenuity relate (see figure 3.1). This relationship is shown through various contradictions of his story. He is true to his values and the skills he knows. He won’t compromise on quality work. In parallel, he employs ingenuity to produce signature qualities he wants in all of his work. For example, he’s developed a craftsman’s apothecary where he boils the essence from redwood, black walnut, amaryllis, and iron oxide to make his own varnishes, stains, and paints.

Where a musician has scales and a painter has a palette, Eric has wood. He uses mostly redwood, but also oak and birch. Based on his training, Eric cuts these into basic sizes and gets to work. He uses his theory of the particulars of wood—how it bends, manages heat, negotiates water, or absorbs stress—to imagine the possibilities for a project. Then, to produce each piece he has to predict how it will look. He uses those predictions and techniques to make the piece he wants, then recognizing the look, textures, smell of the wood or stain he wants when he achieves the finished product. This is Experience in action.

We might take it for granted that Eric has this applied ability. After all, he’s had well over than 10,000 hours working with it. Every woodworker has to be well-acquainted with the qualities and temperament of wood; without that knowledge, he would have to rely on books to tell him what to look for. However, the number of woodworkers that achieve Eric’s level of integration between creativity and skill are few. He does what he does well. He’s gotten very good at it and as a result, people have beaten a path to his door. Those people include U.S. Secretary of the Interior Bruce Babbitt, who was so impressed by what he observed that he included Hollenbeck as a featured participant in the 1993 timber summit in Portland, and President Clinton, who honored him in his 1994 Earth Day speech.

Even as Eric is creating a simple window, he is doing so to his own sense of aesthetic. His applied experience has enabled him to create his own standards. Arriving at this level in his craftsmanship, he has fully integrated expertise and ingenuity in his work.

Figure 3.1 shows this relationship. The forces that drive expertise are conventional. Expertise relies on predictability, standards, refinement, and controlled action. In contrast, ingenuity is driven by risking some of what you know in order to learn something new. Craftsmanship is propelled by the back-and-forth of these two competing forces.

Working within the paradox and tension of change, Eric relies on traditional tools and skills from the past, established by others. And, he follows his own aesthetic and standards for quality. He reads a lot of books. And, he operates instinctively solving problems by improvising his own tools. He follows classic technique, while also spontaneously responding to his materials and project constraints. He uses varnish as they have always been used. And, he creates his own version of them, to his specifications. The knowledge of others has been incorporated in his foundation and he has built on top of that. If you really want to understand woodworking, Eric suggests, you have to “get in the shop” but he also embodies a more philosophical approach.

ERIC: … the answer to everything is floating around us all the time. Kind of like droplets of water in a mist. For those who are open enough thinkers, without boundaries, without walls, we can reach out of and grab those little pieces of answers—those drops of mist—and act on them. And I truly believe that. If you can get yourself focused enough and eased up enough to be receptive, you can reach out and grab the answer to the problem at hand.

The constant interplay between expertise and ingenuity, or in Eric’s case traditional approaches and creative workarounds, contributes to the quality in his work and what we recognize as craftsmanship in the work of others. It is not a skill easily obtained. For Eric, it has taken a lifetime of effort, belief, failure, improvisation, creativity, and perseverance.

[1] A gyppo logger (sometimes spelled “gypo logger”) is a lumberjack who runs or works for a small scale logging operation that is independent from an established sawmill or lumber company. They avoid borrowing money, make do with the resources available, avoid hiring help he does not need and remains willing to adapt to whatever circumstances dictate.

This post is part of a series #LookToCraftsmen set for publication in 2019.

Robotic surgery

[ From the Mayo Clinic ]

Robot-assisted heart surgery

Robotic surgery, or robot-assisted surgery, allows doctors to perform many types of complex procedures with more precision, flexibility and control than is possible with conventional techniques. Robotic surgery is usually associated with minimally invasive surgery — procedures performed through tiny incisions. It is also sometimes used in certain traditional open surgical procedures.

About robotic surgery

Robotic surgery with the da Vinci Surgical System was approved by the Food and Drug Administration in 2000. The technique has been rapidly adopted by hospitals in the United States and Europe for use in the treatment of a wide range of conditions.

The most widely used clinical robotic surgical system includes a camera arm and mechanical arms with surgical instruments attached to them. The surgeon controls the arms while seated at a computer console near the operating table. The console gives the surgeon a high-definition, magnified, 3-D view of the surgical site. The surgeon leads other team members who assist during the operation.


Christine Haskell, PHD has built her practice on credible, published research and data. In the Research Series, you’ll find highlights, shareable statistics, and links to the full source material.


The Case for Subjective Thinking

 
 

Although adopting a subjective stance is most often used to describe an object or end result, subjective thinking in its most effective form is a process, an action, a verb not a noun. A protocol for solving problems and discovering new opportunities. Techniques and tools differ and their effectiveness are arguable but the core of the process stays the same. It’s taken years of slogging through data-driven decision making to bring us full circle to the simple truth about subjective thinking. That it is a most powerful tool and when used effectively, can be the foundation for driving a complex problem or business forward.

At the heart of subjective thinking is the ability to perceive qualities that cannot be quantified.

Changes in perception occur when the situation has not changed, but our interpretation of the situation changes. In a sense, the quantifiable facts are unchanged, but the context in which we quantify them has changed. Aesthetic judgments cannot be proven right or wrong by objectivity. They cannot be directly measured, only evaluated.

Craftsmen bond with their medium, giving them the feel.

Craftsmen develop a solid foundation for an understanding of their medium to the point where they can both anticipate its qualities and respond to surprises with relative ease. It is the mental state of flow as “being completely involved in an activity for its own sake. The ego falls away. Time flies. Every action, movement, and thought follows inevitably from the previous one, like playing jazz. Your whole being is involved, and you’re using your skills to the utmost.”

Viewing problems through the lenses of other mediums or disciplines yield new insights and tests our preconceptions.

Many of the important concepts, strategies, and skills taught are “portable.”[ii] They transfer readily to other areas. The concept of perseverance, for example, may be found in literature and science. Cause-and-effect relationships exist in literature, science, and social studies. Interdisciplinary problem-solving supports and promotes this transfer. Critical thinking can be applied in any discipline.

Complex problems don’t have a single, certain, or correct answer.

When successful results are produced and time is short, even the most talented teams and businesses sometimes fall into the trap of going back to what is familiar. Subjective thinking requires that no matter how obvious the solution may seem, many solutions can be created for consideration. They are created in a way that allows them to be judged equally as possible answers. Looking at a problem from more than one perspective yields richer results.

Subjective Connection in the Real World

So how would we apply subjective thinking to a real-world problem? Here’s a good example. In this TED Talk, Jeff Chapin, an executive at IDEO, discusses how their design principles worked to bring sanitation systems to Cambodia and Vietnam. He discusses how they learned to communicate and help local business entrepreneurs, community leaders, and salespeople manage their own sanitation systems, and what it took to design the systems in the first place.

Chapin took multiple trips to Cambodia to design and execute cost-effective clean toilets and to Vietnam to create affordable hand-washing stations. The designers worked with villagers to create their prototypes and used villagers’ feedback to improve their designs. They designed each of these systems to be reliably sourced, manufactured, and distributed by local business people so that the innovation did not require continued outside influence.

Subjective thinking can also apply to everyday life. We need to create safe recreation spaces for teens. All school lunch trays should be recyclable. There should be better public awareness campaigns to combat hunger. These are just a few of examples of the problems out there today that would benefit from thinking like a craftsman.


Christine Haskell, Ph.D. is a leadership consultant and adjunct faculty at Washington State University. She helps busy leaders take responsibility for their learning and development. She writes on the topic of “Craftsmanship and The Future of Work.” sharing lessons from master craftsmen and women on personal and professional mastery, is due out late 2019. Sign up for her (semi-regular) newsletter here.