DRIVING RESULTS THROUGH OTHERS

Battle-tested tools to create a personal reflective, development practice.

social psychologist Christine Haskell maps common issues to over 30 tools and strategies–helping busy managers develop a reflective practice.

Praise

“I tried some of Christine’s suggestions with my wife first, to practice, and she immediately saw a change in how I engaged with her. I tried it with someone I was experiencing conflict with at work and it really helped.” –Senior Director, Facebook

“Christine distills the essentials of managing and leading to short, easy to find tools and strategies that stretch your comfort zone. Choosing just a few to focus on helped me twofold. I provided more effective support to my employees and co-workers. And, I learned how to better coach myself.” –Superintendent, U.S. Naval Shipyard

 
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Summary

Most leaders advance initially because they are good at what they do, not necessarily because they understand people. Focusing on the processes and activities needed to complete a project will only ever get us so far. Understanding how people are affected by those processes and projects helps reduce the uncertainty that can lead to anxiety, confusion, and resistance from the people on the ground who may not fully understand the need for the changes or how to adopt and adapt to new processes. Without buy-in from the rest of the organization, a project’s outcomes can fall flat. This guide pulls together over 30 approaches and reflections organized against central change management principles: awareness, desire, knowledge, ability, and reinforcement. Each concept is illustrated by common issues faced by both first-time managers and executives, as they navigate the small and large changes of their day-to-day. People applying these tools continually will see a change in how they respond versus react when the pressure is on, how they take the extra effort to cultivate empathy in order to collaborate, and how they start to advocate for themselves more constructively.

This guide will help you to:

  • Understand what makes people tick and how best to manage your own experience with them;

  • Learn ways to confidently maintain your boundaries with others and resist the urge to attack back;

  • Develop strategies to calmly navigate emotionally charged situations;

  • Deal with all kinds of people, in a variety of situations; Find it easier to form and maintain interpersonal relationships and to ‘fi t in’ to group situations;

  • Know when to choose your battles, and when to walk away; and,

  • Become exposed to a number of tools and strategies to help you develop your own ongoing practice.

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